Special requests are subject to availability upon check-in and may incur additional charges special requests cannot be guaranteed Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Amenities available on request include in-room massages.Įxtra-person charges may apply and vary depending on property policy A nightly turndown service is provided and housekeeping is offered daily. Additionally, rooms include hair dryers and irons/ironing boards. Business-friendly amenities include desks and phones. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Flat-screen televisions come with premium cable channels. Accommodations offer separate sitting areas. Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. This 4.5-star Cozumel resort is smoke free.
Spa services, tour/ticket assistance, and barbecue grills are also featured at the luxury Secrets Aura Cozumel - Adults Only - All Inclusive. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Secrets Aura Cozumel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Room rates include meals and beverages at onsite restaurants and bars. Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive resort.
Gratuities are included and additional gratuities at guests' discretion are accepted. Onsite food and beverages are included in the room price (some restrictions may apply). We hope you give us another opportunity to provide you with the exceptional experience you deserve and that your next stay with us is memorable in all the right ways.Sincerely, We will be sharing your comments with our management team to make necessary adjustments and ensure that future guests have a more pleasant stay.Thank you again for sharing your thoughts with us. We will be reviewing our food options and working on improvements to provide a more enjoyable dining experience for our guests.Your feedback is invaluable to us, and we assure you that we take it seriously. Culinary offerings are an integral part of a guest's experience, and we apologize for not meeting your desired standards. We understand that consistency is essential in such matters, and we will be reviewing and reinforcing our guidelines with our staff to avoid any discrepancies in the future.On a positive note, we are delighted to hear that you found the area beautiful and that our staff, including Christian from the entertainment team and Miguel from the waitstaff, left a positive impression on you with their friendly and helpful service.However, we are disappointed to hear that the food did not meet your expectations.
Secrets aura cozumel preferred club code#
Rest assured, we are taking immediate action to rectify this situation and ensure the safety and comfort of our guests.We apologize for any confusion regarding the dress code policy for the restaurants. The presence of an open broken sewer pipe in front of your room is entirely unacceptable, and we deeply regret that this issue impacted your experience. We truly appreciate your candid comments, as they help us identify areas for improvement and better serve our guests.We want to extend our sincerest apologies for the inconveniences you faced during your stay. Dear Christine,Thank you for taking the time to share your feedback about your recent stay with us.
0 kommentar(er)
